NodariqHow to Set Support Hours for Discord Tickets (Free, 2026)
Members open tickets at 3 AM and think they're being ignored. Support hours fix that: the bot tells them when your team is offline and when to expect a reply, and doesn't nag your staff while they sleep.
In this guide
What support hours do
- Offline notice: a ticket opened outside your hours gets a message like "Our staff are offline right now, so replies may take a while." You can write your own.
- Staff reminders wait: "this ticket needs a reply" reminders only go out during your hours.
- Awaiting response: tickets where staff replied and the member hasn't can move to their own category, so your team sees what actually needs them.
How to set it up
- Add Nodariq and create a ticket panel (dashboard → Tickets, or
/setup). - In the dashboard, open Tickets → Support hours.
- Pick your time zone and the hours for each day.
- Write your offline message, or keep the default.
- Optional: turn on Awaiting response and choose a category.
- Press Save.
It's free on every plan.
Tips
- Put your hours in the panel message too, so members see them before opening a ticket.
- If you have staff in several time zones, use one wide window instead of guessing.
- Pair it with auto-close so abandoned tickets clean themselves up.
Questions
Is this free?
Yes. Support hours, the offline notice and the Awaiting response category are free on every Nodariq plan.
Can members still open tickets when staff are offline?
Yes. They just get a notice saying replies may take a while.
Does it handle time zones?
Yes. You choose the time zone your hours are in.