Support staff

Staff roles can see, claim and close every ticket, and are pinged when one opens. Without staff roles, only server admins can see tickets.

Add staff roles

In the panel editor, tap your roles under Who handles tickets. Or in Discord: /ticket staff add for each role.

Different staff per ticket type

Open a ticket type's More options to give it its own staff roles. For example, only your store team sees Purchase tickets.

Private ticket types

Mark a type as Private and only the roles you pick for it can see those tickets. Useful for reports about staff members.