Staff tools & closing

🛠️ Staff tools

Every ticket has a Staff tools button with priority, transfer to another staff member, saved replies and ask to close. Staff-only notes live in /ticketnote.

Transcripts

When a ticket closes, Nodariq saves a private web transcript. Pro servers can choose who receives transcripts.

Auto-close

Tickets with no reply for a while close themselves, and staff get a reminder when a member is waiting. Turn on close when the member leaves to close tickets of members who leave the server.

Support hours

Set when your staff are on in Dashboard → Tickets → Support hours: start and end times, your time zone and the days. Overnight shifts like 20:00 to 02:00 work too. A ticket opened outside those hours gets a note telling the member when staff are back, shown in their own time zone. You can write your own offline message. Staff reminders wait until support hours, so nobody gets pinged at night. Free on every plan.

Awaiting response

Turn on Awaiting response in Dashboard → Tickets and pick a category. When staff reply, the ticket moves there. When the member answers, it moves back, so your main ticket category only shows tickets that need staff. Tickets staff moved somewhere else by hand are left alone. Free on every plan.

Claiming (free) and ratings (Basic)

Staff can claim a ticket so the member deals with one person. When it closes, the member can rate the help they got. See ratings with /ratings and staff stats with /ticketstats (Pro).

Renaming and members

/ticket-rename renames a ticket. /ticket-member add lets someone else see it.