Ticket panels

A ticket panel is a message with buttons (or a dropdown) that members press to open a private ticket channel with your staff. Tickets are free on every plan.

Create a panel

1. In the dashboard, open Support → Ticket panels.
2. Pick a template, such as General support, Purchases & store or Reports & appeals, or start from scratch.
3. Under Who handles tickets, pick your staff roles.
4. Choose the channel to post it in and press Create & post.

In Discord, use /ticket panel create, then /ticket button add for each ticket type.

Ticket types

Each button is a ticket type, such as Support, Report or Purchase, with its own label, emoji, questions and staff. A panel holds up to 25 types. Past 5 types, the panel switches to a dropdown menu automatically.

Opening message

Each type can have its own message that shows when a ticket opens. Use {user} and {server} to fill in the member's name and your server's name.

Limits per plan

Plan	Ticket panels
Free	2
Basic	5
Pro	10
Business	Unlimited